Refund policy

At Aromatheca, your satisfaction is important to us. Due to the personal nature of fragrance products, we maintain specific guidelines to ensure product integrity and hygiene.

Please review our policy carefully before placing your order.

Returns Eligibility

We accept returns only under the following conditions:

• The product was received damaged, defective, or incorrect
  
• The request is raised within 48 hours of delivery
  
• The item is unused, unopened, and in its original packaging
  

For hygiene and safety reasons, we are unable to accept returns of opened or used perfumes.

How to Request a Return

To initiate a return, please contact our support team with:

• Your order number
  
• Clear photos or videos of the product
  
• A brief description of the issue
  

Once reviewed and approved, we will provide further instructions.

Refund Process

• After the returned product is received and inspected, we will notify you of approval or rejection.
  
• If approved, refunds will be processed within 5–7 business days.
  
• The amount will be credited to your original payment method.
  

Please note that shipping charges (if any) are non-refundable unless the return is due to our error.

Cancellation Policy

• Orders can be cancelled within 12 hours of placement or before dispatch.
  
• Once the order has been shipped, cancellation requests cannot be accepted.
  

Non-Returnable Situations

We do not accept returns for:

• Change of mind
  
• Preference issues (e.g., fragrance not liked)
  
• Minor packaging variations
  
• Products purchased during final sale or clearance offers