Shipping policy
At Aromatheca, we are committed to delivering your fragrance experience safely and on time. Below you will find complete details regarding our shipping process.
Order Processing
- All orders are processed within 1–2 business days (excluding weekends and public holidays).
- Once your order is confirmed, you will receive an email notification with your order details.
- After dispatch, a tracking link will be shared so you can monitor your shipment in real time.
During high-demand periods or promotional sales, processing times may be slightly extended.
Shipping Timeline
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Standard Delivery: 3–7 business days
- Delivery timelines may vary depending on your location and courier partner.
Please note that unforeseen delays due to weather conditions, logistics disruptions, or regional restrictions may occasionally occur.
Shipping Charges
- Shipping charges (if applicable) are calculated at checkout.
- Free shipping may be offered during promotional campaigns or on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. If you do not receive tracking information within the expected timeframe, please contact our support team.
Address Accuracy
Please ensure that your shipping address is accurate and complete at the time of placing your order. Aromatheca is not responsible for delays or non-delivery caused by incorrect or incomplete address details.
Delivery Issues
If your package arrives damaged or you experience any delivery issues, please contact us within 48 hours of receiving your order with clear photos and order details so we can assist you promptly.
International Shipping (If Applicable)
For international orders, customs duties or taxes (if any) are the responsibility of the customer. Delivery times may vary depending on destination and customs processing.